FAQ

Frequently Asked Questions

1. How often should my commercial kitchen hood be cleaned?

Cleaning frequency depends on cooking volume and equipment, but most systems should be cleaned every 3 to 6 months to stay code-compliant and safe.

Are you certified and insured to perform hood cleaning services?

Yes, we’re fully insured and NFPA 96 compliant to ensure all work meets fire code and industry standards.

Do your services meet local fire code and health department regulations?

Absolutely. All services follow NFPA 96 and local fire codes. We also provide inspection stickers for compliance.

Can you service kitchens during off-hours or overnight?

Yes, we schedule cleanings around your business hours. Early morning and late-night appointments are available depending on availability.

What’s included in a standard hood cleaning service?

Our cleaning includes the hood, filters, ductwork, and fan—all cleaned to bare metal per NFPA 96.

How long does a typical hood cleaning appointment take?

Most services take 2–4 hours, depending on system size and buildup.

Do you provide documentation or inspection reports after service?

Yes. We apply a certification sticker and provide photos upon request for your records or inspectors.

Can you replace filters or parts during the same visit?

Yes. We stock standard filters, belts, and parts to complete most replacements on the spot.

What should I do if my exhaust fan stops working during service hours?

Shut down cooking operations and call us immediately. We’ll walk you through next steps and dispatch help as soon as possible.

Do you offer emergency repair services for hood systems?

Yes. While not 24/7, we may be able to respond within 2 hours depending on technician availability.

Can you handle grease fires or fire suppression system resets?

We do not handle active fires or suppression system resets. Please contact emergency services or your suppression provider.

How quickly can someone respond to a system failure or blockage?

We aim to respond within 2 hours for emergencies, depending on crew availability and your location.